These Terms and Conditions govern the provision of removal and logistics services by Black and White Removals to our valued customers. By booking our services, you agree to be bound by these terms which are designed to protect both parties and ensure a smooth moving experience. We encourage you to read these terms carefully before confirming your booking with us. If you have any questions or concerns about any part of these terms, please contact us before proceeding with your booking.

Definitions and Interpretation

In these Terms and Conditions, the following words shall have the meanings ascribed to them. “We”, “us” and “our” refer to Black and White Removals and our representatives including employees and subcontractors. “You” and “your” refer to the customer, client or any person who books our services. “Goods” means all items, furniture, belongings and property that we agree to transport on your behalf. “Service” means any removal, collection, delivery, storage or related service provided by us to you. “Quotation” means the written or verbal estimate provided to you regarding the cost of our services.

Acceptance of Terms

By making a booking with us, you confirm that you have read, understood and accepted these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and Black and White Removals for the provision of our services. Any variations to these terms must be agreed in writing by both parties before the commencement of services. If you do not agree with any part of these terms, you should not proceed with your booking and you should contact us to discuss your concerns.

Quotations and Pricing

All quotations provided by us are valid for a period of fourteen days from the date of issue unless otherwise stated in writing. Our quotations are based on the information you provide to us regarding the volume, weight and nature of goods to be transported. If the actual volume or weight of goods exceeds the estimate provided, we reserve the right to adjust the price accordingly. Our quotations do not include charges for parking fines, congestion charges, tolls or other unforeseen expenses incurred during the service. We will notify you of any additional charges before they are incurred and we will seek your agreement before proceeding.

Booking and Confirmation

A booking is confirmed when you have accepted our quotation and we have provided you with written confirmation of your moving date. We recommend that you book our services at least two weeks in advance to ensure availability on your preferred date. All bookings are subject to availability of our vehicles, crew and equipment on your requested moving date. We reserve the right to decline any booking at our absolute discretion without providing any reason.

Payment Terms

Payment for our services is due in full on the day of completion of the move unless otherwise agreed in writing. We accept payment by cash, bank transfer and all major debit and credit cards. A non-refundable deposit may be required at the time of booking to secure your moving date and this deposit will be deducted from your final balance. If you fail to make payment on the due date, we reserve the right to charge interest on overdue amounts at a rate of eight per cent per annum above the Bank of England base rate. We also reserve the right to withhold or delay completion of services until full payment has been received.

Your Responsibilities

You are responsible for ensuring that all goods are packed and ready for collection at the agreed time on your moving day. You must provide us with clear and accurate access to the collection and delivery addresses including any parking restrictions or access limitations. You must ensure that all goods to be transported are securely packed and suitable for safe transport in accordance with industry standards. You must inform us of any fragile, valuable or hazardous items before we commence our services. You are responsible for obtaining any necessary permits or permissions for parking or access at both collection and delivery locations.

Goods Not to Be Transported

We reserve the right to refuse to transport certain goods that are considered dangerous, hazardous or illegal under UK law. These items include but are not limited to firearms, explosives, flammable liquids, toxic substances and illegal drugs. We also reserve the right to refuse to transport perishable goods, live animals, plants or items that require special licensing or permits. If you include any prohibited items in your goods, we shall be entitled to dispose of them at your cost and without any liability to you. You are solely responsible for ensuring that all goods provided for transport comply with applicable laws and regulations.

Liability and Insurance

We take great care in handling your goods and we maintain comprehensive insurance coverage for loss or damage during transit. Our liability for loss or damage to your goods is limited to the sum insured under our insurance policy as disclosed to you at the time of booking. We are not liable for loss or damage to goods that were not properly packed or prepared by you for transport. We are not liable for loss or damage to fragile items, electronics or antiques unless we have been specifically notified and we have agreed in writing to handle such items. Our liability shall not exceed the market value of the goods at the time of loss or damage and we shall not be liable for any indirect or consequential losses. Any claims for loss or damage must be reported to us in writing within seven days of delivery.

Delays and Cancellations

We will make every reasonable effort to arrive at the agreed time but we cannot be held liable for delays caused by circumstances beyond our reasonable control. These circumstances include but are not limited to traffic congestion, adverse weather conditions, road closures and vehicle breakdowns. If you cancel your booking, the following cancellation charges shall apply: cancellation more than fourteen days before the move date shall incur no charge, cancellation between seven and fourteen days shall incur a charge of 25% of the quoted price, cancellation less than seven days shall incur a charge of fifty per cent of the quoted price, cancellation on the day of the move shall incur the full quoted price.

Force Majeure

We shall not be liable for any failure to perform our obligations under these terms if such failure is caused by an event beyond our reasonable control. Force majeure events include but are not limited to acts of God, war, terrorism, strikes, lockouts, government actions and natural disasters. If a force majeure event occurs, we shall notify you as soon as reasonably possible and we shall take reasonable steps to mitigate the effects of such event. If we are unable to perform our obligations due to a continuing force majeure event, we reserve the right to cancel your booking and provide a full refund of any payments made.

Storage Services

If you require storage services, we shall provide a separate written agreement setting out the terms for storage of your goods. We shall take reasonable care of goods stored on your behalf but we shall not be liable for any damage caused by normal wear and tear or by natural events. You are responsible for insuring any goods placed in our storage facilities and we recommend that you maintain adequate insurance coverage. We reserve the right to charge storage fees in advance and we may sell or dispose of uncollected goods after giving you reasonable notice.

Third Parties and Subcontractors

We may engage subcontractors or third parties to perform some or all of our obligations under these terms. We shall remain responsible for the performance of all services provided by our subcontractors and we shall ensure that they comply with these terms. You acknowledge that we may use vehicles and crews provided by third parties for the performance of our services. We shall not be liable for any acts or omissions of third parties where such acts or omissions are beyond our reasonable control.

Complaints Procedure

We are committed to providing you with a high standard of service and we value your feedback and concerns. If you are not satisfied with any aspect of our service, we ask that you raise the issue with us as soon as reasonably possible. We will investigate your complaint thoroughly and we will respond to you in writing within 28 days of receiving your complaint. If you are not satisfied with our response, you may refer your complaint to an alternative dispute resolution provider.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed from these terms. The remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The invalidity of any provision shall not affect the validity of the remaining provisions of these terms.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us with respect to the subject matter of these terms. They supersede all prior agreements, representations and understandings whether written or oral. No variation to these terms shall be effective unless agreed in writing by us. You acknowledge that you have not relied on any statement or representation not expressly contained in these terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us using the details below. We are happy to clarify any points or answer any questions you may have before you proceed with your booking.

Black and White Removals