Black and White Removals is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you interact with our services. We want you to feel confident that your information is secure and that we respect your rights at all times. Please read this policy carefully to understand our practices regarding your personal data.

Who We Are

Black and White Removals is a removals and logistics company operating in Brighton, Sussex and across the United Kingdom. We provide house removals, office relocations, man and van services and specialist collection and delivery solutions. For the purposes of data protection law, we are the data controller of your personal information. Our contact details are provided at the end of this policy for any questions or concerns you may have.

Information We Collect

We collect personal information that you provide to us directly through our website, telephone calls, emails or quote request forms. This information includes your full name, address, email address and telephone number for communication purposes. We also collect details about your move including collection and delivery addresses, cubic size of goods and preferred moving dates. We may collect payment information when you book our services and this is processed securely through our payment partners. We do not collect sensitive personal data such as health information, racial or ethnic origin, religious beliefs or political opinions.

How We Use Your Information

We use your personal information to provide and improve our removal and logistics services to you. We process your data to prepare accurate quotes, schedule moving dates and coordinate collection and delivery arrangements. We use your contact details to communicate with you about your booking and to respond to any enquiries or concerns you may have. We may use your information to send you service updates, confirmations and important notifications related to your move. We process your data based on our legitimate interests in operating our business and providing high quality services. We will never sell your personal information to third parties for marketing or any other purposes.

Legal Basis for Processing

We process your personal data under the lawful bases set out in the UK General Data Protection Regulation. These bases include the performance of a contract with you or the steps necessary to enter into a contract. We also process data based on our legitimate business interests such as communicating with customers and managing our operations. We may process your data when we have a legal obligation to do so under applicable laws and regulations. We always ensure that our processing activities are fair, lawful and transparent to protect your rights.

How We Share Your Information

We may share your personal information with third parties who assist us in providing our services to you. These third parties include subcontractors, drivers and logistics partners who help with collections and deliveries. We may also share information with IT service providers who support our website, booking systems and communication platforms. We require all third parties to respect your privacy and to process your data in accordance with our instructions and data protection laws. We do not share your information with third parties for their own marketing or unrelated purposes.

Data Security

We take the security of your personal information very seriously and we implement appropriate technical and organisational measures to protect it. We use secure servers, encryption and access controls to prevent unauthorised access, loss or misuse of your data. Our staff are trained in data protection and understand the importance of handling your information with care and confidentiality. We regularly review our security practices to ensure they remain effective and up to date with industry standards. Despite our efforts, no data transmission over the internet can be guaranteed as completely secure and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it. This includes providing our services, complying with legal obligations, resolving disputes and enforcing our agreements. We generally keep customer records for a period of seven years after the completion of our services to comply with legal and insurance requirements. After this period, we securely delete or anonymise your personal information in accordance with our retention policies. We review our retention periods regularly to ensure they are appropriate and compliant with applicable laws.

Your Rights

You have various rights under UK data protection law in relation to your personal information. You have the right to access the personal data we hold about you and to request a copy of that information. You have the right to request rectification of inaccurate or incomplete data and to request erasure of your data in certain circumstances. You have the right to restrict or object to our processing of your data and to request data portability where applicable. You also have the right to withdraw your consent at any time where we are relying on consent to process your data. To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month as required by law.

Cookies

Our website uses cookies to enhance your browsing experience and to understand how visitors interact with our site. Cookies are small text files that are placed on your device when you visit our website. We use essential cookies that are necessary for the website to function properly and to provide our quote request forms. We also use analytical cookies to collect anonymous information about how visitors use our website to improve our content and services. You can manage your cookie preferences through your browser settings and you can choose to disable cookies at any time. However, disabling cookies may affect the functionality of certain parts of our website.

Third Party Links

Our website may contain links to third party websites such as social media platforms, review sites or industry partners. These third party websites have their own privacy policies and we do not accept responsibility for their data practices. We encourage you to read the privacy policies of any third party websites you visit before providing any personal information. We cannot guarantee the security or confidentiality of any information you provide to third party sites through our website.

Children’s Privacy

Our services are not directed at children under the age of eighteen and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. We encourage parents and guardians to monitor their children’s online activities and to teach them about protecting their personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or changes in applicable laws and regulations. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of those changes.

How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us using the details below. We are committed to working with you to resolve any concerns about your privacy and data protection.

Black and White Removals

Your Right to Complain

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data. The ICO is the UK’s independent authority set up to uphold information rights and to promote good practice in data protection. You can contact the ICO through their website at www.ico.org.uk or by calling their helpline. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.